Account Support Representative

Do you simply want to be inspired by the company you work for?

With our fantastic group of colleagues worldwide we do not just produce and deliver packaging – we create significant added value that help industrial and agricultural businesses protect valuable products and to prevent waste.

Our people are passionate in taking their responsibility for true sustainability throughout the entire industry chain. We care for the environment, and we take care of each other and of the people in the communities in which we operate.

In the summer of 2020 LC Packaging will move to a location near the A12, exit Waddinxveen (Logistiekpark A12), where a new head office will be built with the focus on sustainability and well-being.

Come and join LC Packaging family and be inspired!

For our office in the Netherlands (Nieuwerkerk aan den IJssel) we are looking for an:

Account Support Representative

Role Profile

The role of the Account support Representative is fundamental in delivering dedicated service to our customers in the industry or agricultural business. In your role you offer a team of Account Managers support and deliver a positive customer experience. With your pro-active and service-driven approach you offer a significate contribution to long-term customer loyalty.

Key Responsibilities

  • Work closely with the Account Managers to ensure excellent customer service
  • Be responsible for the customer sales back office management, from sending out offers to creating orders and invoices
  • Managing material sourcing by requesting, analyzing and negotiating prices with our production partners, determining sales pricing within the sales team, with the objective to come to fair and competitive pricing that contribute to our strategic sales goals
  • Work closely together with other departments involved a customer order fulfillment (e.g. Supply Chain, Warehousing, Quality, etc.)
  • Manage orders and planning of the production in close follow up with our production partners
  • Take responsibility for each shipment, build a close partnership with our forwarders, arrange quality inspections before exporting the goods, timely arrange export documentation
  • Follow and enforce all corporate policies and be compliant in all areas, internally and externally
  • Establish an excellent client satisfaction

Required skills

  • Passion for customer service
  • Enthusiastic about sustainability
  • Dedicated, decisive and result-driven
  • Excellent organizational skills and an eye for detail
  • The ability to negotiate and build an extensive relationship with production partners and clients
  • You are a team player but you can also work independently

Knowledge & Experience

  • Intermediate or Higher Vocational Education in related field  
  • Two to three years of experience in a customer support environment
  • Knowledge of Dynamics CRM and/or SAP is a preferred
  • Excellent knowledge of the English language in both word and writing

We offer

LC Packaging is originally a family business and has an informal corporate culture. We expand rapidly, exploring new markets and countries and innovate and invest. Our core values ‘Committed, Reliable and Loyal’ do not only apply to our customers and production partners but certainly also to our employees: we go for a long-term relationship. The effort is rewarded and there are plenty of opportunities to develop yourself within the organization. According to experience, a competitive salary is offered with good benefits.


Applying

If you are interested in this vacancy please send your CV including a motivation letter to the attention of Corina ‘t Hoen, HR Manager, to hr@lcpackaging.com

LC Packaging is a family owned producer and distributor of packaging, with offices, production locations, and warehouses in 16 countries in Europe, Africa and Asia. We have more than 95 years of experience, a turnover of 170 million euros in 2017 and approximately 1,100 employees. LC Packaging specializes in on-time deliveries from stock and tailor-made sustainable packaging products to industry and agricultural business worldwide.

For more information please visit our website: www.lcpackaging.com

Supporting your products

 
© 2018 LC Packaging